Contact the Editorial Desk

What the Desk Handles

You have probably arrived here with a practical question: a page that looks out of date, a fee you did not expect to see quoted, or a review that does not match what you were told when you signed up. This desk exists to deal with those questions. We read every message that concerns the published content of this site, and we answer as editors rather than as a service provider.

We can clarify how a statement in a review was reached, explain which public documents and terms we relied on at the time of writing, and confirm when a page was last revised. We can also tell you whether a particular topic falls inside our coverage of the United Arab Emirates or outside it. What we cannot do is open an account, look into an individual trading position, comment on a specific transaction, or act on your behalf in any dispute. We are not the broker, we hold no client funds, and we do not provide financial services or advice of any kind.

The same limit applies to anything resembling a recommendation. The desk will explain what a review says and why it says it. It will not tell you whether to trade, how much to deposit, or which product suits your circumstances. Messages asking for that kind of guidance receive a short reply pointing back to the published text.

Languages We Read

Correspondence is accepted and answered in Arabic and in English. Both are read in-house, and a reply will normally come back in the language you used, unless you ask otherwise.

Material sent in other languages may still be reviewed, but we cannot guarantee a substantive answer. Where a translation is needed, it is done for internal understanding only, and any reply will be in Arabic or English.

Response Times

Messages are read on working days. A first reply usually follows within two to three working days, though straightforward questions about a page often receive an answer sooner.

Requests that require checking source documents take longer, typically five to ten working days, because we verify the current version of the relevant terms before answering. We do not send holding replies that say nothing, so if you have not heard back within the period above, it is reasonable to send one short follow-up through the same route.

Corrections with supporting documents are prioritised. Press enquiries follow the schedule set out below.

Complaints About This Site

If your complaint concerns this website rather than the broker, send it through the contact form on this site and mark it clearly as a complaint about our editorial content. Please describe the page, quote the passage you object to, and state what you believe is wrong or unfair.

Complaints are reviewed by an editor who was not involved in drafting the page in question. We will tell you what we found and what, if anything, we intend to change. Where we decline to amend a page, we explain the reasoning in writing.

This site is not regulated and is not supervised by any authority; nothing in this process should be read as an appeal route to a regulator. It is simply our own internal review of our own work.

The Broker's Own Support

Questions about an account, a deposit, a withdrawal, verification documents, trading conditions or a dispute belong with the broker directly. This site has no access to client records and cannot forward messages on your behalf.

For those matters, use the support channels published on the broker's own official website, including the client area once you are logged in. That is also the correct route for anything concerning the terms that apply to your account, since only the broker can confirm the version that governs your relationship with it.

Corrections and Press

To submit a factual correction, use the contact form on this site and identify the page, the sentence in question, and the source that supports your version, such as a current published document or an official notice. We check corrections against primary sources before amending anything, and where a change is made we note it on the page.

Press enquiries, interview requests and partnership proposals go through the same form, marked for the editorial desk. We consider such requests case by case and do not accept arrangements that would affect the independence of a review. Please include a deadline and the outlet you represent.

We do not publish sponsored reviews, and we do not accept payment in exchange for a change of rating, wording or placement.

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